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Genova Diagnostics

Genova Diagnostics offers a wide range of specialist laboratory tests to help you explore different aspects of your health, from thyroid and hormone testing to nutritional, gut and immune health.

Through Thyroid UK, you can access a selection of Genova Diagnostics tests at specially arranged prices. Simply choose the test you need, complete our online order form and your testing kit will be sent directly to you, with clear instructions on collecting and returning your sample.

How it works

  • 1. Choose your test

    Browse the available Genova Diagnostics tests.

  • 2. Complete the order form

    Complete the online form and Thyroid UK will place the order on your behalf.

  • 3. Receive your testing kit

    Your test kit is sent directly to your home by Genova.

  • 4. Return your sample

    Follow the instructions in your kit and return your sample.

  • 5. Get your results

    Results are sent securely to you by Thyroid UK.

Available Genova Diagnostics Tests

Genova Diagnostics offers a wide range of specialist laboratory tests looking at different areas of health and wellbeing.

Tests available through Thyroid UK include thyroid and hormonal health testing, as well as tests looking at nutritional status, vitamins and minerals, gut and digestive health, food sensitivities and immune function. A range of more specialist tests is also available.

Depending on the test you choose, you may be asked to provide a blood, saliva, urine or stool sample. Your test kit will include the information and instructions you need to collect and return your sample correctly.

You can view the tests currently available, together with prices and sample requirements, using the list below.

Please note: Thyroid UK is unable to recommend which test is most suitable for you or provide medical advice about which tests you should have. If you are unsure, we recommend discussing testing with an appropriate healthcare professional.

Phlebotomy Services

You can consult Genova Diagnostics’ list of phlebotomists to find out if you have one in your area by going to: https://www.gdx.net/uk/phlebotomy

If none of the locations below are convenient, a local GP, Private Laboratory or hospital may provide this service for an additional charge. 

Important Information

Before ordering

Before ordering your test

Before ordering your test, please take a few moments to read the information below. We also recommend that you read about getting a diagnosis and thyroid function tests help you decide whether private testing is appropriate for you.

Choosing the right test

Thyroid UK staff are not qualified and are unable to advise which test is most suitable for you. If you’re unsure which test to choose, please speak to your GP or another healthcare professional before placing an order.

Preparing for your test

Some tests have specific requirements such as fasting, centrifuging and freezing, while others have specific collection times. Please read the instructions provided with your test kit carefully.

Biotin supplements

If you take biotin (Vitamin B7) at doses above 20 mg per day, it may affect the accuracy of some thyroid blood test results. Unless your healthcare professional advises otherwise, stop taking biotin at least two days before your test.

Receiving & returning your sample

Receiving your kit

Your test kit will be sent directly to your chosen delivery address by Genova Diagnostics.

Returning your sample

Follow the instructions included with your kit.

To ensure your sample arrives at the laboratory in the best possible condition, samples should be posted Monday to Thursday only.

Most tests can be returned via Royal Mail. This will cost around £10-£12 depending on size and weight. Some tests will require courier collection or frozen packaging. Your kit will explain if this applies.

International Patients

You will need to organise a DHL medical express pick up. All instructions will be included inside the kit. 

Sample collection

Each test kit includes full instructions explaining how to collect your sample.

Depending on the test you’ve ordered, you may need to provide:

  • Blood
  • Saliva
  • Urine
  • Stool

Please read all instructions before collecting your sample to help ensure accurate results.

Results and reports

Once the laboratory has completed your analysis:

  • Your results will be securely sent to Thyroid UK.
  • We will email your report to you as a password-protected PDF.
  • Results are usually available within the timeframe stated for your chosen test.

If you require help interpreting the results you can find information about our practitioner, Melissa Cohen, here: Melissa Cohen – Information

Additionally, you can access our online community for support: https://healthunlocked.com/thyroiduk or contact your healthcare professional to help you understand what your results mean.

Payment & ordering

Discounts

The Thyroid Plus test and the Adrenal Stress Profile test are discounted when ordered through Thyroid UK. When you order, a discount is automatically applied, allowing you to pay the reduced amount.

Payment

Each kit will include an online activation card. Patients must activate the test(s) online and pay prior to returning your sample(s) with the activation card. 

Please note, some hormonal tests use paper requisition forms, but this will be indicated within the testing kit. 

Frequently Asked Questions

Can Thyroid UK recommend a test?

No. Thyroid UK cannot interpret individual test results or provide medical advice.


Can Thyroid UK interpret my results?

If you require help interpreting the results you can find information about our practitioner, Melissa Cohen, here: Melissa Cohen – Information

Alternatively, you can access our online community for support: https://healthunlocked.com/thyroiduk


How long will my results take?

Most result reports will be available 7-17 days after specimens are received by Genova but this depends on the test you’ve ordered. Estimated turnaround times are shown with each test.


Can I order from outside the UK?

Yes, Genova can ship to most places in the world.


Can I contact Genova Diagnostics directly? 

Yes. The contact number for Genova Customer Services is 0208 336 7750.


Is there any additional preparation information available? 

The instructions in all the testing kits are extensive, however if you do require further information this is available here: Test Preparation | Genova Diagnostics. 


Do I need a doctors referral?

No referral is needed. 


Can I test without symptoms or diagnosis?

Yes. Private testing is available to anyone who wishes to learn more about their health. Some people choose to test because they have symptoms, while others use testing to monitor their wellbeing or check specific health markers. No GP referral is required for most tests.


What types of samples might I need to provide?

Depending on the test you’ve ordered, you may be asked to provide a blood, saliva, urine or stool sample. Full collection instructions are included with every kit.


Can I take my sample at home?

Many tests can be completed at home using the instructions provided. However, some tests require centrifuging by a qualified phlebotomist. The test description will tell you if this is required.


Do I need to fast before my test?

Some tests require fasting or have specific collection times, while others do not. Please read the instructions included with your test kit carefully before collecting your sample.


Can I take my usual medication before testing?

Some medications and supplements, including biotin (vitamin B7), may affect certain test results. Always read the preparation instructions included with your kit and speak to your healthcare professional if you’re unsure.


Is my information kept confidential?

Yes. Your personal information and test results are handled securely and in accordance with applicable data protection requirements.


Can I pay in instalments?

For orders over £250 there is an instalment payment option available. 


Can I cancel my order?

If you need to cancel your order, please contact Thyroid UK as soon as possible. 

Ready to order your test? 

Complete the online order form and we will arrange everything with Genova Diagnostics.

Trusted laboratory

Genova Diagnostics is a CLIA-certified laboratory.

Secure & confidential

Your data and results are handled with care.

We're here to help

Our team is available if you have any questions.

Supporting your health

We're here to support you every step of the way.

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