Feedback – Friends and Family Test (FFT)


Feedback – Friends and Family Test (FFT)


You may just want to give feedback about something you are not happy with.  You can do this via the Friends and Family Test (FFT).

This is a quick and anonymous way to give your views after receiving care or treatment across the NHS.

You may not be prompted to complete the form but most surgeries display a collecting box and feedback forms in their waiting rooms so you can complete one any time. If you don’t see anything and want to give feedback, simply ask for a form at reception.

For more information about how to do this go to:


Date created: 18/05/18 (V1.0)
Review date: 18/05/20