The NHS Complaints System

Under the NHS Constitution you have the right to make a complaint about any aspect of NHS care, treatment or services.

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Feedback – Friends and Family Test

You may just want to give feedback about something you are not happy with.  You can do this via the Friends and Family Test (FFT).

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How to Complain

People of any age can complain – a family member, carer, friend or your local MP can complain on your behalf with your permission.

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If you Need Help to Make your Complaint

You can get support to make your complaint from an Independent NHS Complaints Advocacy Service. They are independent of the NHS and will provide free support all the way through the process, if you need it.

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Habitual and Vexatious Complaints Procedures

Most NHS Trusts, Clinical Commissioning Groups and hospitals have a procedure for dealing with people who habitually complain or have habitually demanding or vexatious behaviour.

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